Refund policy

Shipping Policy

Thank you for choosing Artistic Gallery. We are committed to providing you with the best possible service. Please review our shipping policy for important details regarding your orders.

1. Order Processing Time:

  • All orders are processed within 1-2 business days (excluding weekends and holidays).

  • You will receive an email confirmation once your order has been successfully processed and shipped.

2. Shipping Methods:

  • We offer a variety of shipping options, including standard and expedited shipping.

  • Shipping rates are calculated at checkout based on your location and the size of your order.

3. Shipping Costs:

  • Domestic Shipping: We offer free standard shipping on orders over $75. For orders under $75, shipping fees will be calculated at checkout.

  • International Shipping: Available to select countries. Shipping costs for international orders will be calculated based on the destination, weight, and size of the package.

4. Shipping Times:

  • Domestic Shipping (U.S.):

    • Standard Shipping: 2 - 3 business days

    • Expedited Shipping: 3 - 7 business days

  • International Shipping:

    • Shipping times vary by country. Typically, international shipments take 7-21 business days, depending on the destination.

5. Order Tracking:

  • Once your order has shipped, you will receive a tracking number via email. You can track the status of your shipment at any time.

6. Shipping Restrictions:

  • We currently do not ship to P.O. boxes or APO/FPO addresses.

  • Certain items may have shipping restrictions due to size, weight, or regional regulations.

7. Address Accuracy:

  • Please ensure that your shipping address is accurate before completing your order. We cannot be responsible for delays or misdeliveries due to incorrect or incomplete addresses.

8. Customs and Import Duties (International Orders):

  • International customers may be subject to customs fees, import duties, or taxes upon delivery, depending on the destination country.

  • Artistic Gallery is not responsible for any additional fees imposed by customs authorities.

9. Shipping Delays:

  • While we strive to deliver your order within the expected time frame, occasional delays may occur due to factors such as weather, holidays, or carrier-related issues. We appreciate your patience and understanding.

10. Lost or Damaged Packages:

  • If your order is lost or damaged in transit, please contact our customer service team at [email] within 7 days of delivery. We will work with the carrier to resolve the issue as quickly as possible.

11. Returns and Exchanges:

  • Please refer to our [Return & Exchange Policy] for details on how to return or exchange items.

If you have any questions or need assistance with your order, feel free to contact our customer service team at [contact email] or [phone number]. We are here to help!